Swap

Frequently asked questions

Answers about routes, deposit addresses, refunds, and floating rates.
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If you do not find what you need here, visit Support for troubleshooting steps and contact channels.

Do I need an account to swap?

No. Pick your pair and amount, enter a receiving address, and send crypto to the deposit address shown for your swap. No sign-up required.

Do I connect a wallet?

No. SingleSwaps never connects to your wallet and never asks you to sign anything. You send funds to the deposit address from any wallet you choose.

Why did the quoted amount change slightly?

Rates are floating. The final amount depends on the provider and network conditions at execution. The quote is an estimate, not a guaranteed price.

Can you recover funds sent to the wrong network?

Often no. Sending an asset or network other than the one shown on the deposit screen may be unrecoverable. Always match the asset and network exactly.

How long does a swap usually take?

Timing depends on the provider and network confirmations. After you send to the deposit address, check the live status in the app.

Where do I send my deposit?

After you choose a route, the exchange page shows a unique deposit address and QR code. Send only the exact asset and network shown there.

Still need help? Go to Support.